Be Grounded Limited (13024060) is registered in England and Wales at 33 Elizabeth Drive, Church Crookham, Fleet, England, GU52 6HW
When purchasing products from Be Grounded Limited, you are entering into a contract under English law, subject to the jurisdiction of the courts of England & Wales.
Advice
This information on this website should not be used as medical advice in any way, and nor does it claim to be a cure or treatment of any medical condition. You must always consult your GP or medical professional regarding any personal health issues.
Feedback and complaints
If for any reason you need to make a complaint, or if you would like to let us know how much you love Earthing, please get in touch by email at hello@begrounded.co.uk. This does not affect your statutory rights.
Payments
We accept payment (GBP) via our secure Stripe account and accept all major credit and debit cards. Payment will be deemed to have been made once we are in receipt of all cleared funds and until such time, all goods will remain the property of Be Grounded Limited.
Shipping
All UK, EU and USA items will be shipped via Royal Mail and a tracking number will be provided once available.
Customs clearance & Duty fees
Orders to countries outside the UK may be subject to import taxes and/or duties and will vary depending on location. These are applied when your package reaches your country and are imposed locally and payment of these is necessary by the buyer/recipient to release the parcel from Customs.
All orders are shipped on a Delivery Duty Unpaid (DDU) basis.
Delivery and returns
Delivery times time for ‘Tracked 24’, ‘Tracked 48’ and ‘Next Day Tracked’ are dependant on individual postal services and are therefore not guaranteed. All orders received before 2.00 pm will be processed and despatched the same day. Any orders received after 2.00 pm will be despatched the next working day. In the unfortunate event that your order arrives damaged, faulty or incorrect, then please email us at hello@begrounded.co.uk to arrange a return. You are eligible for either a refund or replacement.
If you wish to return the goods for any other reason then please contact us in writing or by email within fourteen (14) days of receiving your order. The goods must be returned in a re-saleable and unused condition. Upon receipt of the returned goods, Be Grounded Limited will issue a refund. You will need to cover the cost of returning the goods to us.