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This website is operated by Be Grounded Limited, a company registered in England and Wales under company number 13024060.
When you buy from us, you enter into a contract with Be Grounded Limited under the laws of England and Wales. Any disputes will be dealt with by the courts of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.
These terms do not affect your statutory rights as a consumer.
The information on this website is for general information only. It is not medical advice, and our products are not intended to diagnose, treat or cure any medical condition. Always consult your GP or a medical professional about any personal health concerns.
If you have a pacemaker or any other implanted electronic medical device, please speak to your GP or medical professional before using our EarthBand bracelets, necklaces or any other grounding product. EarthBands must not be worn inside an MRI scanner.
When you place an order, you will receive an email confirming we have received it. This is not yet acceptance of your order. Our contract with you is formed when we email you to confirm your order has been despatched.
We make every effort to make sure prices and product descriptions are accurate. If we discover an error in the price of something you have ordered, we will contact you before despatch. You can then confirm the order at the correct price or cancel it for a full refund.
Product colours may vary slightly from how they appear on your screen.
If you change your mind before your order has been despatched, email us at hello@begrounded.co.uk as soon as possible. We will cancel the order and give you a full refund.
All prices are in pounds sterling (GBP) and include VAT where applicable. We accept payment through our secure payment provider, Stripe, which accepts all major credit and debit cards as well as Apple Pay and Google Pay.
Ownership of the goods passes to you once we have received payment in full. The goods are your responsibility once they have been delivered to you or to someone you have nominated.
We ship to the UK, the EU and the USA using Royal Mail. You will receive a tracking number by email once your order has been despatched.
Orders placed before 2pm on a working day (Monday to Friday, excluding bank holidays) are despatched the same day. Orders placed after 2pm, or at weekends or on bank holidays, are despatched the next working day.
| Service | Where | Delivery aim |
| Tracked 48 | UK | 2 to 3 working days |
| Tracked 24 | UK | Next working day across most of the UK |
| Special Delivery Guaranteed by 1pm | UK | By 1pm the next working day |
| Royal Mail International / Parcelforce
(passed to local shipping companies in your region) |
EU and USA | 5-7 working days |
Delivery times are estimates set by Royal Mail and are not guaranteed by us, except where Royal Mail offers a guaranteed service. Special Delivery orders despatched on a Friday will arrive the following Monday.
If your order has not arrived within 30 days, please contact us and we will either resend it or give you a full refund.
UK VAT is not charged on orders delivered outside the UK. Your order may be subject to import taxes, duties or handling fees when it reaches your country. These vary by country, are charged locally by your customs authority or the delivery company, and must be paid by you before your parcel is released.
International orders are sent on a Delivery Duty Unpaid (DDU) basis, with the exception of the USA which is sent on a Postal Delivered Duties Paid (PDDP), which means these charges are not included in the price you pay us. If you refuse to pay these charges and the parcel is returned to us, we will refund the cost of the goods but may deduct the cost of the original and return postage.
If your order arrives damaged, faulty, incorrect or not as described, please email us at hello@begrounded.co.uk as soon as possible, ideally with a photo. We will cover the cost of returning the item to us. You are entitled to a refund, repair or replacement in line with your rights under the Consumer Rights Act 2015.
You have a legal right to cancel your order within 14 days of receiving it. On top of this, we offer an extended returns period:
If you return an item because you have changed your mind, you are responsible for the cost of sending it back to us. Full details of how to return an item, the condition we need it in and how refunds are made are in our Returns Policy.
We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable, or for any business losses.
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited or excluded by law.
If you need to make a complaint, or would like to tell us how much you love our products, please email us at hello@begrounded.co.uk. We aim to reply within two [2] working days.
We handle your personal information in line with our Privacy Policy.
We may update these terms from time to time. The terms that apply to your order are the ones shown on this page when you placed it.
Last updated: 30 October 2026