Our 90-day no-quibble guarantee: if you’re not happy with any of our sleep products, you can return them within 90 days for any reason and we’ll refund the full price you paid for the product. You just pay the return postage.
Returns at a glance
We want you to love your BeGrounded products. If you don’t, you can return them within the periods below.
| Product |
Return period |
Who pays return postage |
| EarthBand bracelets, necklaces and EarthBands for Pets |
45 days from delivery |
You |
| Sleeping grounded products and grounding mats |
90 days from delivery |
You |
| Damaged, faulty or incorrect items |
Contact us as soon as possible |
Us |
Your right to cancel
Under UK law, you can cancel your order for any reason within 14 days of receiving it. You then have a further 14 days to send the items back to us.
During these first 14 days you may open the packaging and try the product, as you would in a shop. If an item has been handled or used more than is needed to check it, we may reduce your refund to reflect the loss in value.
Our extended returns period
On top of your legal right to cancel, we give you longer to decide:
- EarthBand bracelets, necklaces and EarthBands for Pets: 45 days from delivery
- Sleeping grounded products and grounding mats: 90 days from delivery, so you have time to sleep on them and see how you feel
The extended period does not affect your legal rights.
Condition of returned items
For returns after the first 14 days:
- EarthBands and necklaces must be returned clean, undamaged and complete, in their original packaging where possible.
- Sleep products and grounding mats can be returned after use in their original packaging, for any reason, under our 90-day no-quibble guarantee. Please send them back complete with all cables and accessories. Normal signs of use are fine. Please do not spray the sleep mats or grounding products with any scented oils or similar fragrances when returning to us, as a refund will not be issued if this is the case.
We will inspect every return when it arrives. If an EarthBand or necklace is damaged, incomplete or has been mistreated, we may refuse the return or reduce the refund, and we will always contact you first to explain why. Sleep products returned under our guarantee receive a full refund of the product price.
How to return an item
- Tell us first. Email hello@begrounded.co.uk within your return period with your order number, the items you are returning and the reason (optional). We’ll reply within two working days.
- Pack it carefully. Use the original packaging where possible and include a note with your name and order number if you have not retained the original packing slip.
- Send it to us at: RETURNS, Be Grounded Limited, 33 Elizabeth Drive, Church Crookham, Hampshire, GU52 6HW, United Kingdom. We recommend a tracked and insured service, as we cannot accept responsibility for items lost or damaged on the way back to us. Keep your proof of postage.
- We’ll confirm your refund once the item arrives and has been checked.
Return postage
If you return an item because you have changed your mind, you pay the cost of sending it back to us. This applies to UK and international returns. Return postage costs are not refunded.
International customers are also responsible for any customs charges on the return journey. Please mark the parcel as “returned goods” to help avoid these.
Refunds
- We refund you within 14 days of receiving your return, or of you giving us proof of postage if that is sooner.
- Refunds go back to your original payment method. We don’t charge a fee for this.
- If you cancel within 14 days of delivery, we also refund the original standard delivery charge. If you chose a faster service, such as Special Delivery, we refund the cost of standard delivery only.
- For returns after 14 days, original delivery charges are not refunded.
- If you used a discount code, your refund is based on the price you actually paid. If you return part of an order that qualified for an offer, we may adjust your refund so it matches what you would have paid for the items you kept.
Under our 90-day no-quibble guarantee for sleep products, you receive a full refund of the price you paid for the product, whatever your reason for returning it.
Damaged, faulty or incorrect items
If your order arrives damaged, faulty, incorrect or not as described, please email hello@begrounded.co.uk as soon as possible, ideally with a photo. We will arrange the return at our cost.
Your rights under the Consumer Rights Act 2015 include:
- Within 30 days of delivery: a full refund, including the original delivery charge.
- After 30 days: a repair or replacement. If this isn’t possible, or doesn’t fix the problem, a full or partial refund.
These rights apply in addition to our returns periods.
Contact us
- Email: hello@begrounded.co.uk
- Telephone: 0203 576 0351
- Returns address: RETURNS, Be Grounded Limited, 33 Elizabeth Drive, Church Crookham, Hampshire, GU52 6HW, United Kingdom
Be Grounded Limited is registered in England and Wales, company number 13024060. This policy forms part of our Terms and Conditions and does not affect your statutory rights.
Last updated: 30 October 2026
